Frequently Asked Questions

Everything you need to know about shopping with Namu Shop.

What is Namu Shop's shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.

How can I ensure I select the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At Namu Shop, we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure our collections use sustainable materials whenever possible to minimize our environmental footprint.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.